BrambleHelp

MSP and IT tools

PSA

Service desk ticketing with queues, SLAs, customers, time tracking and approvals.

Bramble PSA is ticketing for service desks and MSPs. Open it at /psa on your organisation's address.

#What you can do

  • Tickets arrive by email (each queue can have its own mailbox), from the portal, or from other apps such as RMM and Warden. Reply by email, add internal notes and attachments.
  • Queues each have their own statuses and types, and you choose which groups can see each queue.
  • Customers and contacts, with contact roles, notes and procedures. For MSPs, each customer's documentation from Atlas is right there on the customer page.
  • SLAs with warnings before a breach.
  • Workflows that act on tickets automatically, and approvals when a ticket needs sign-off.
  • Time entries and timers on every ticket.

#Licence and settings
Licence PSA
Settings Admin Centre → PSA: queues, statuses, workflows, SLAs, types and categories, procedures, contacts and customers, time, templates, branding and mail (Global Administrator or PSA Admin)

For developers

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