BrambleHelp
How-to guideEveryone

Reset a forgotten password

Get an email link to choose a new password when you can't sign in.

Updated 14 November 20261 min read

  1. On the sign-in page, select Forgot password?.
  2. Enter your Email address and select Send reset link.
  3. Open the email from Bramble and select the link in it. The link works once and expires after one hour.
  4. Enter your New password, type it again in Confirm new password, and select Update password.
  5. Select Back to sign in and sign in with your new password.

Note

For your security, the page always says If that email is registered, we've sent a link, whether or not the address has an account. If nothing arrives within a few minutes, check your junk folder and that you typed your username correctly.

#The email goes to a mailbox you can't get into

If your Bramble mailbox is the one you're locked out of, the reset email may arrive there. Ask your admin to set a new password for you instead: see Reset someone's password. Your admin can also add a Recovery email to your account, outside Bramble, for next time.

The link is more than an hour old, or has already been used. Select Request a new link and use the newest email.