Frequently asked questions

#I can't see an app in my launcher

You need a licence for it, and your organisation needs to have it switched on. Ask your admin to check your licences in the Admin Centre (Users → you → Licenses and apps) and that the app is on under Apps in use.

#I've forgotten my password

Select Forgot password? on the sign-in page and we'll email you a reset link. See Reset a forgotten password. If you don't get the email, your admin can set a new password for you.

#I've lost the phone with my authenticator app

Ask your admin to reset your two-step sign-in. Next time you sign in you'll set it up again on your new phone. See Reset someone's two-step sign-in.

#My mail app keeps asking for my password

If you use two-step sign-in, mail, calendar and contacts apps need an app password instead of your normal password. Changing your password doesn't change your app passwords.

#Can I use Bramble on my phone?

Yes. Every app works in your phone's browser. There's also Bramble Mail for Android, and any mail, calendar or contacts app can connect with an app password. You can turn on notifications on your phone from the Hub. See Notifications.

#Who is my admin?

Usually whoever set up Bramble for your organisation, or your IT provider. If you don't know, ask a colleague, or contact Bramble support and tell us your organisation's address.

#Is Bramble down?

Check status.brambleit.com for live service status and any incidents.

#How do I get more help?

Search this site, or contact Bramble support. It helps to tell us your organisation's address, what you were trying to do, and any error message you saw.